- Flash 10.4 or higher.You can see what version of Flash you have installed by clicking here. Please note that Mac 10.5.8 and older operating systems cannot run Flash 10.4; as a result our site may not work properly on computers using these operating systems (specifically, you will not be able to upload photos to photo cards). Click here to find out which Mac operating system you have. If you'd still like to place an order, you can e-mail your photo(s) to firstname.lastname@example.org and we will create a free digital proof for you to review.
- An updated web browser:Firefox 10.4 or higher (download the latest version here.) Safari 5.1 or higher (download the latest version here.) Internet Explorer 8 or higher (download the latest version here.) Google Chrome (download the latest version here.)
- A recent computer operating system.Generally, Mac OSX 10.6 or higher, and Windows 7 or XP. Please note that Mac 10.5.8 and older operating systems cannot run the most recent versions of Flash; as a result our site may not work properly on computers using these operating systems (specifically, you will not be able to upload photos to photo cards). Click here to find out which Mac operating system you have. If you'd still like to place an order, you can e-mail your photo(s) to email@example.com and we will create a free digital proof for you to review.
- Not sure what browser version and operating system you have?Click here to find out.
Have a technical question or problem? We'd love to help you - please chat, call, e-mail firstname.lastname@example.org, or leave feedback and we'll get back to you right away!Assistance for New Customers
You can order 24/7 on our website at www.hellolucky.com or by calling us at 1-888-552-3742 Monday through Friday, 9 - 5 PST.
If you wish to place an order on our website, you can navigate to almost any page or product using the top navigation bar. Or, you can type search terms into the "Search" box to the right of the top navigation bar. Please note that our website requires up-to-date software and Flash, so if you're having trouble ordering on-line, don't hesitate to call us!Ordering Products
If you would like to purchase a product, enter the quantity and add it to your shopping cart by clicking the "Add to Cart" button.
Once you're ready to check out, click on the "View Cart" button on the top right of the page. Click on the "Check out" button. If you have not created an account or logged in during this session, you will be prompted to do so so that we can determine if you are a new or existing customer. If you are an existing customer, we will display your previously entered information (except for credit card data, which is deleted for security) to speed up the checkout process.
During the checkout process, you will be prompted to enter your shipping address, shipping method and credit card information (via secure payment process), and to confirm your order. You will also be able to confirm when you will receive your order. You're all set! Your order will ship in 1 - 2 business days counting from the business day after you place your order.
Once you place an order, you can log into your account and click on "My Orders" to check the status of your order. You can cancel your order and obtain a refund at any time BEFORE we process your order for printing or shipment. After we have processed the order, we unfortunately cannot cancel it. Note that we usually process the day's orders the following business day.
In order to change an order after you have placed it, you must first cancel your order and then place a new order.
We accept American Express, Visa, and MasterCard. Additionally, gift certificates and other account credits from any prior returns or refunds are also acceptable as forms of payment. Net-30 terms are available for qualified wholesale accounts.
Immediately after your order is successfully placed, you can log into your account and click on "My Orders." The order status will be listed as "Order Received." You are sent a confirmation e-mail at the same time. If the order is not visible in your account and you have not received an e-mail, we did not receive your order and there was no charge to your credit card. You can re-enter that order.
When we process your order, the order status changes to "Processing" and when shipped, "Shipped." Please note that there is sometimes a 1 business day lag between when your status changes and when it is updated in "My Orders."
We are committed to your 100% satisfaction. In the event of a Hello!Lucky error, we will do everything possible to remedy the error. Once we are notified of an error, we will offer you a refund, credit towards a future purchase, or exchange with the quickest shipping possible.
We're happy to accommodate international orders from our San Francisco and London offices. Orders to the EU are printed and shipped from London, and all other orders are shipped from the San Francisco Bay Area. See Shipping/Delivery for shipping costs and turnaround times.