Customer Service Hours
10:00 a.m. — 6:00 p.m. PST
Or anytime via e-mail:
If we're not available, we promise to get back to you right away!
Yes. Simply note any adjustments to the fonts or spacing in the Special Instructions box and our designers will make these changes free of charge. Text editing is currently somewhat limited on our website, so the online preview is intended to be just a rough idea of how the printed card will be look. Your card will be created by a professional designer and you will receive 2 free .pdf proofs prior to printing.
You may choose from a range of ink colors, fonts, and envelope colors using our online customization process. In addition, we offer the following customization options for an additional charge:
|Birch All Caps|
|Bryant All Caps|
|Goodbye Crewel World|
|Mrs Eaves Roman|
|Mrs Eaves Small Caps|
|Neutra Small Caps|
|P T Barnum|
We do not offer corporate holiday card designs online at this time. For custom orders, please contact us.
Yes. Custom design costs $125 per hour for our Creative Director and $75 per hour for one of our seasoned designers, plus printing. A typical card design ranges from $250–$500, depending on the complexity. Please contact us to obtain a quote.
Click here to read our return and cancellation policy. Please note that the cancellation fee for custom holiday cards is $50.
Unlike many other online companies, we'll never sacrifice design quality, print quality, paper quality, or customer service. Every aspect of your experience is important to us!
Here are the things that make us different:
Fun, original designs. Our designs are created by our dedicated team of in-house designers, and have been featured by style editors at Daily Candy, Lucky, Real Simple, the New York Times Sunday Styles, the Financial Times, and Marie Claire, to name a few. Hello!Lucky co-founders, Eunice & Sabrina Moyle were named among the 2009 "Hot 20 under 40" by San Francisco's 7 x 7 Magazine, and we won SF Weekly's "Best of Wedding Invitations" award in 2009.
Premium eco-friendly paper. We print only on the finest quality eco-friendly paper available—our flat photo cards are printed on 130 lb cardstock that is 100% post-consumer waste recycled and FSC certified.
State of the art printing. Our holiday cards are digitally printed using the most state-of-the-art equipment available. Because our printers ourselves and our roots are in fine art letterpress printing, we are huge sticklers for detail and strive to make our digitally printed cards look just like letterpress (or as close as possible!).
Boutique customer service. We are a small boutique design firm—our designs are developed in-house, and we offer excellent, hands-on customer service. We offer the most competitive prices we can given our small scale.