Customer Service Hours
10:00 a.m. — 6:00 p.m. PST
Or anytime via e-mail:
If we're not available, we promise to get back to you right away!
Hello!Lucky is fully committed to providing the highest quality wedding invitations, greeting cards, gifts and stationery, and we stand by the quality of our product. That said, if you are not satisfied with our product for any reason within our control, please do not hesitate to contact us and we will initiate the exchange or return process.
Please note that we cannot accept returns due to customer input errors (e.g. typos), and that in approving your final proof you accept responsibility for any errors. If errors are discovered after proof approval, we are required to charge for a reprint.
In the event of a Hello!Lucky error, rest assured that we will do everything possible to remedy the error, up to and including reprinting. Once we are notified of an error, we will offer you a refund, credit towards a future purchase, or exchange with the quickest shipping possible. Please note that refunds are not available on design services and custom-ordered materials.
As a reminder, letterpress printing is an artisanal craft and slight variations and irregularities are to be expected. Please note that we use mould-made papers and hand-mixed inks that vary slightly from batch to batch.
There is a $100 cancellation charge if you decide to cancel before approving your final proof. Once your final proof is approved, there are no cancellations, and no refunds.