Q: WHEN WILL MY ORDER ARRIVE?
A: Shipping details become effective the day after you place your order and includes the time it takes us to receive, pack and ship your order.
Standard: 5-7 days turnaround time
Priority: 5 days turnaround
*Turnaround time includes processing time and shipping time and is calculated from the business day after your order is placed.
Q: CAN I RETURN MY ORDER?
A: Yes! Hello!Lucky is fully committed to providing the highest quality products. If you are not satisfied with our product for any reason within our control, we will initiate an exchange or return immediately.
Return shipping is free, fast and easy! To return product, please email firstname.lastname@example.org or call 503-234-4233, Toll Free: 800-964-9139 Monday - Friday, 9 - 5 PST. A friendly member of our team will take care of the details and e-mail you a prepaid, printable FedEx return shipping label to apply to your package.
You may then return your package to a FedEx driver or drop it off at any FedEx drop-off location. Once your return is received, you will receive a full refund, along with an e-mail confirmation.
GENERAL + ORDERING
If you would like to purchase a product, enter the quantity and add it to your shopping cart by clicking the "Add to Cart" button. A cart will then appear in the upper right corner of the page, proceed to checkout once you're ready.
You will be prompted to checkout VIA Stripe, our Secure payment process. We accept the following payment methods: Visa, Mastercard, American Express, JCB, Discover, & Diners Club.
Once you have confirmed the order, hang tight, and you will receive an order confirmation email to the address you provided.
We're happy to accommodate international orders from Egg Press in Portland, OR. First class international shipments cannot specify arrival date, but they typically take 2-3 weeks. International orders are subject to customs & fees.
We are required by law to collect sales tax on items shipped within the state of California. The items taxable and specific taxable rate is determined by the county where the order is being delivered.
From time to time, we offer customer discounts in the form of promotion codes on our website or with advertising partners. Be sure to enter your code on the shopping cart screen. Only one promotion code may be used per order. In addition, from time to time, we offer deals exclusively to our Twitter, Facebook, and instagram followers - be sure to join us!
We pride ourselves in working with ethically sourced materials. Our greeting cards and art prints are letterpress printed on recycled content paper in Portland, OR. Our enamel pins are made in the U.S. and assembled in Portland, OR. All products designed in San Francisco, CA.
As a reminder, letterpress printing is an artisanal craft and slight variations and irregularities are to be expected. Bare in mind papers and inks can vary slightly from batch to batch. Embrace the imperfections, we say!
The letterpress print process dates back to the 1400s with Johannes Gutenberg's invention of moveable type. Raised plates are pressed into paper, leaving a tactile impression. We use thick, cotton papers to maximize the effect. Each ink color is printed individually, resulting in restrained color palettes that give designs a simple elegance.
Hello!Lucky's letterpress greeting cards are printed, assembled, & packed at Egg Press in Portland, OR. Where they crank out greeting cards, & custom jobs with heidelberg presses.
We use soy-based inks, eco-friendly locally-sourced papers and water soluble solvents. In addition, our process results in minimal waste. Skilled artisans who have apprenticed with master printers print each of our letterpress cards and stationery.