FAQ

Q: WHEN WILL MY ORDER ARRIVE?

A: Shipping details become effective the day after you place your order and includes the time it takes us to receive, pack and ship your order.

Standard: 5-7 days turnaround time

Priority: 5 days turnaround

*Turnaround time includes processing time and shipping time and is calculated from the business day after your order is placed. 

Q: CAN I RETURN MY ORDER?

A: If you are not entirely pleased with your purchase you are welcome to return or exchange it with 30 days of purchase. We accept returns of unopened, resalable merchandise. Please email us at information@eggpress.com and we will assist you with your return.

We do not accept returns or exchanges on sale items, limited edition items, or sample sale bundles. Please note that shipping charges will not be refunded (except in the event of a defective item). We will issue a credit or send out an exchange within 7 business days of receiving your return.

Q: WHERE CAN I FIND BE THE CHANGE BOOK?

A: Thanks for your interest in Be The Change! For more info and how to buy, please visit our dedicated website bethechange.pub, and be sure to check us out on Instagram and Twitter.

Q: WHERE CAN I FIND YOUR BOOKS, MY MOM IS MAGICAL AND MY DAD IS AMAZING?

A: Thanks for your interest in My Mom is Magical and My Dad is Amazing! For more info and how to buy, please visit our publishers dedicated website abrams.com/hellolucky.

Q: WHERE CAN I FIND DAYDREAM SOCIETY PARTY GOODS?

A: Thank you for your interest in Hello!Lucky's party goods collection with Daydream Society. All products can be purchased online via their website or through one of their retailers.

Q: DO YOU STILL OFFER CUSTOM INVITATIONS AND WEDDING STATIONERY?

We regret to inform you that we are no longer offering custom letterpress stationery or wedding invitations, but you can now find many Hello!Lucky customizable invitations and cards on Paperless Post and Mixbook, both digital and offset print.

GENERAL + ORDERING

If you would like to purchase a product, enter the quantity and add it to your shopping cart by clicking the "Add to Cart" button. A cart will then appear in the upper right corner of the page, proceed to checkout once you're ready.

You will be prompted to checkout VIA Stripe, our Secure payment process. We accept the following payment methods: Visa, Mastercard, American Express, JCB, Discover, & Diners Club.

Once you have confirmed the order, hang tight, and you will receive an order confirmation email to the address you provided.

INTERNATIONAL ORDERS

We're happy to accommodate international orders from Egg Press in Portland, OR. First class international shipments cannot specify arrival date, but they typically take 2-3 weeks. International orders are subject to customs & fees.

SALES TAX

We are required by law to collect sales tax on items shipped within the state of California. The items taxable and specific taxable rate is determined by the county where the order is being delivered. 

PROMOTIONS

From time to time, we offer customer discounts in the form of promotion codes on our website or with advertising partners. Be sure to enter your code on the shopping cart screen. Only one promotion code may be used per order. In addition, from time to time, we offer deals exclusively to our TwitterFacebook, and instagram followers - be sure to join us!

PRODUCT

We pride ourselves in working with ethically sourced materials. Our greeting cards and art prints are letterpress printed on recycled content paper in Portland, OR. Our enamel pins are made in the U.S. and assembled in Portland, OR. All products designed in San Francisco, CA.

As a reminder, letterpress printing is an artisanal craft and slight variations and irregularities are to be expected. Bare in mind papers and inks can vary slightly from batch to batch. Embrace the imperfections, we say!

COUPON CODES & GIFTCARDS

We occasionally offer promotions and codes for limited time offers. Special offers and coupons cannot be used on sale items or in combination. Gift cards may be used at any time. Have a unique code or gift card that isn't working? Please contact us at info@hellolucky.com for assistance.

LETTERPRESS PRINTING

The letterpress print process dates back to the 1400s with Johannes Gutenberg's invention of moveable type. Raised plates are pressed into paper, leaving a tactile impression. We use thick, cotton papers to maximize the effect. Each ink color is printed individually, resulting in restrained color palettes that give designs a simple elegance.

Hello!Lucky's letterpress greeting cards are printed, assembled, & packed at Egg Press in Portland, OR. Where they crank out greeting cards, & custom jobs with heidelberg presses.

We use soy-based inks, eco-friendly locally-sourced papers and water soluble solvents. In addition, our process results in minimal waste. Skilled artisans who have apprenticed with master printers print each of our letterpress cards and stationery.

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