WHOLESALE
Hello!Lucky cards are manufactured and distributed by Egg Press Manufacturing (EP MFG) in Portland, Oregon. All cards are designed by Eunice & Sabrina Moyle in San Francisco, California.
Card Sizes:
4bar: 3 ½” x 4 7/8”
A2: 4 ¼” x 5 ½”
Retail site: www.hellolucky.com Wholesale site: www.eggpressmfg.com
CUSTOMER SERVICE
Contact EP MFG:
phone: 503 234 4233 or 800 964 9139 fax: 503 234 4256
email: information@eggpressmfg.com
address: 100 NE Farragut St., Suite G01, Portland, OR 97211
EP MFG is available by phone and email Monday through Friday, 9am to 4pm PST. EP MFG is closed on all federal holidays.
SET UP AN ACCOUNT
To open a wholesale account, please create an account here or shop us at Faire
PAYMENT
Prepayment is required on the first order for all new customers. We accept checks, online payments via our payment portal or Shopify, wire transfers, and all major credit cards. Returned checks are subject to a $25.00 processing fee.
Payments must be made on or before the due date. Late payments over 7 days are subject to a 2% monthly finance charge.
For more information regarding payment methods visit Pay an Invoice.
TERMS
EP MFG offers Net30 terms to accounts that have been approved after submitting a completed credit application. Terms may be reviewed or revoked for delinquent payment history if necessary.
Orders placed through Faire may be eligible for Faire’s extended terms and conditions.
SHIPPING
Our processing time is 3-10 business days. If you would like a shipment to be expedited please contact the customer service department at EPMFG so that we can discuss your needs. Rush orders may be subject to additional fees.
Orders shipping within the lower 48 states will ship via UPS Ground. If you would prefer your order shipped by a different service please provide your billing and account details at the time of the order.
Shipping charges will be assessed at the time of shipping and added to the final invoice.
INTERNATIONAL ORDERS
We welcome orders from all over the world! International orders will ship via DHL or USPS Priority Mail.
EP MFG has distribution in Canada, UK, EU, Hong Kong, Japan, Australia and New Zealand. For more information regarding worldwide distribution please contact the sales department.
CANCELLATIONS + RETURNS
Changes to orders must be submitted within 24 hours of placement. EP MFG does not accept returns, except in the case of merchandise arriving damaged or merchandise that was shipped in error.
Fulfillment errors must be reported within 5 days of receipt. For invoice discrepancies, please withhold payment and contact our customer service department (information@eggpress.com) for a resolution.
We reserve the right to cancel an order for any reason, including but not limited to failure to pay after repeated attempts to contact the buyer.
BACKORDER ITEMS
Window for backorder cancellation is 7 days of receipt of order.
RETIRED CARDS
Hello!Lucky + EP MFG reserves the right to retire products at any time without warning.
Items that are no longer available will be listed at the bottom of each invoice and can be reprinted if ordered in a quantity of 200 or more.
PROXIMITY/TERRITORY CONFLICTS
EP MFG takes into consideration the distance, neighborhood, type of industry and other brands carried before approving new accounts. That said, EP MFG cannot guarantee exclusive territory rights.
If you have any questions about any of these policies, please send an email to sales@eggpress.com
USA
Washington
HELLO!LUCKY EUROPE
Since we first introduced our letterpress cards to the UK in 2005, we have been humbled by the warm reception you have given us, allowing our brand to grow to beyond anything we would have dreamed possible.
Hello!Lucky’s popular range of greeting cards are sold in the UK through Ohh Deer in bright litho colors and foil. In addition to our card line, we offer stationery and gift collections with Ohh Deer as well.
Should you wish to set up a new account please contact: wholesale@ohhdeer.com or 01509 812075.
Hello!Lucky for Ohh Deer cards are offset litho printed and available in packs of 6 units. There is no minimum order and mainland UK orders over £150 ex VAT receive free shipping.